Terms and Conditions
PREAMBLE
These General Terms and Conditions of Sale are entered into between Rafael Santana Silvério Martins, Tax Identification Number 308 708 407, with registered address at 115-A Casa Mocho, Alcaria Cova, 8005-405 Faro, Portugal, email rafassm@hotmail.com, owner of this Online Store, hereinafter referred to as Body Tech Peptides, and any person wishing to make purchases through the Online Store, hereinafter referred to as the “User”.
The Parties agree that purchases made through the Online Store shall be governed exclusively by these Terms and Conditions, to the exclusion of any other conditions previously available on the Online Store.
ARTICLE 1 – PURPOSE
These General Terms and Conditions of Sale are intended to provide and define all the information necessary for the User regarding the procedures for ordering, selling, paying for and delivering purchases made through the Online Store.
These Terms regulate all the steps required to place an order and ensure the proper processing of such order between the Contracting Parties.
ARTICLE 2 – ORDERS AND INVOICING
The User places an order by completing the purchase process available on the Online Store, adding the product(s) and/or service(s) they wish to purchase to the shopping cart.
To submit an order, the User must:
a) Register on the Online Store by providing the requested information;
b) Log in using the email address and password chosen during registration;
c) Complete the required information and select the available options throughout the checkout process, including the delivery address, billing address, shipping method, payment method, as well as the Tax Identification Number (TIN/VAT Number) and name to appear on the invoice for tax purposes.
The User’s final confirmation of the order constitutes full and complete acceptance of the prices and descriptions of the products available for sale, as well as these General Terms and Conditions of Sale, which shall be the only terms applicable to the contract thus concluded.
The Online Store will honour online orders only while stocks last. If a product is unavailable, the Online Store undertakes to inform the User as soon as reasonably possible.
The information appearing on the invoice is the sole responsibility of the User. The invoice is issued immediately after payment and, once issued, cannot be reissued with amendments.
Order requests remain valid for two (2) days, unless placed under a promotional campaign specifying a different validity period. Prices, discounts, promotions and offers cannot be guaranteed beyond this period. If payment is not received within the specified period, the order cannot be validated. Any payment received after this period will either be refunded or applied to a new order.
ARTICLE 3 – PAYMENT
a) Direct bank transfer
It is necessary to send proof of payment via online banking or email. If the payment is made at an ATM or bank branch, you should photograph or scan the payment receipt and send it by email.
Once the payment has been successfully received and confirmed, your order will be validated and dispatched.
If payment is not made on the day the order is placed or by the end of the second day thereafter, the order will be cancelled.
ARTICLE 4 – PRICES
All prices are expressed in Euros (€) and include all applicable taxes, including VAT at the legal rate in force on the date of payment.
Should the price of any product increase before the order is completed, the User will be informed immediately and may choose either to proceed with the purchase by paying the price difference or to cancel the order.
Whenever a product is sold at a reduced price, the Online Store shall clearly indicate the type of sale (such as sales, promotions or clearance), the products concerned, the percentage discount, the start date and duration of the offer, and, where legally required, its communication to the competent authorities.
ARTICLE 5 – DELIVERY AND SHIPPING INFORMATION
Deliveries are carried out by CTT or another equivalent courier service.
Shipping costs are added to the order in accordance with the applicable shipping rates. These costs are calculated during the checkout process before the User confirms the purchase.
The Online Store ships to European Union countries and all other regions worldwide.
ARTICLE 6 – COMPLAINTS
In the event of a dispute, the consumer may use an Alternative Dispute Resolution (ADR) entity through the Arbitration Centre (see the section of the Online Store entitled “Dispute Resolution”) and/or submit a complaint through the Complaints Book (see the section of the Online Store entitled “Complaints Book”).
ARTICLE 7 – RIGHT OF WITHDRAWAL
The User has the right to withdraw from this contract within 14 calendar days, without giving any reason, in accordance with Portuguese law.
The withdrawal period expires 14 days from the day following the day on which the User, or a third party indicated by the User (other than the carrier), acquires physical possession of the goods.
To exercise the right of withdrawal, the User must notify the Online Store of their decision to withdraw from this contract by sending a letter by registered mail with acknowledgement of receipt or by email to the address specified in the Preamble.
To comply with the withdrawal deadline, it is sufficient for the User to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
If the User withdraws from this contract, all payments received from the User will be refunded, excluding the return shipping costs, which shall be borne by the consumer.
The refund will be made without undue delay and no later than 14 days from the date on which the Online Store is informed of the User’s decision to withdraw, provided that the returned product is received in perfect condition, complete and in its original packaging.
Whenever possible, the refund will be made using the same payment method used for the original transaction, and the User will not incur any fees as a result of such reimbursement.
ARTICLE 8 – EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with Article 17 of Decree-Law No. 24/2014 of 14 February, unless otherwise agreed between the parties, the right of withdrawal does not apply to the following situations:
a) The supply of services where:
i) The services have been fully performed after the consumer has given prior express consent, in accordance with Article 15; and
ii) The consumer has acknowledged that they lose their right of withdrawal once the contract has been fully performed by the trader.
b) The supply of goods or services whose price depends on fluctuations in the financial market that cannot be controlled by the supplier and which may occur during the withdrawal period.
c) The supply of goods made to the consumer’s specifications or clearly personalised.
d) The supply of goods which, by their nature, are liable to deteriorate or expire rapidly.
e) The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.
f) The supply of goods which, after delivery, have become inseparably mixed with other items by their nature.
g) The supply of alcoholic beverages whose price was agreed upon at the time of the conclusion of the sales contract, where delivery can only take place after 30 days and whose actual value depends on market fluctuations beyond the trader’s control.
h) The supply of sealed audio or video recordings or sealed computer software which have been unsealed by the consumer after delivery.
i) The supply of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications.
j) Contracts concluded at public auction.
k) The supply of accommodation for non-residential purposes, transport of goods, car rental services, catering services or leisure-related services where the contract provides for a specific date or period of performance.
l) The supply of digital content not supplied on a tangible medium where:
i) Performance has begun with the consumer’s prior express consent; and
ii) The consumer has acknowledged that, by giving such consent, they lose their right of withdrawal.
m) Repair or maintenance services carried out at the consumer’s home at the consumer’s request.
For contracts referred to in paragraph (m), the right of withdrawal applies only to services provided in addition to those specifically requested by the consumer or to goods supplied other than the spare parts strictly necessary to carry out the requested repair or maintenance.
ARTICLE 9 – RETURNS AND EXCHANGES POLICY
All products purchased through the Online Store may be returned and refunded, provided that the customer informs the Online Store of their intention within 14 days of receiving the order, and provided that the products have not been used, remain in the same condition in which they were delivered, are returned in their original packaging and still have their original labels attached. Whenever possible, the products should be returned in the same box in which they were delivered.
If the customer wishes to exchange an item, they must first return the original item by registered mail and then place a new order for the desired product.
Any costs associated with an exchange or return shall be borne by the customer, unless the return is due to an error on the part of the Online Store.
Products purchased during sales or promotional campaigns cannot be exchanged or returned. Likewise, themed products (for example, Christmas, Halloween or similar seasonal items) are not eligible for exchange or return.
Upon delivery, the customer must inspect the order to ensure that it is in good condition and has not been damaged during transport. If any damage or irregularity is detected, it must be reported immediately to the courier at the time of delivery, and the customer must also notify the Online Store by email, describing all defects or issues identified. Failure to do so may prevent the Online Store from accepting the return or issuing a refund.
If the reason for the return is the responsibility of the Online Store (for example, a damaged product or an incorrect item supplied), the return shipping costs will be borne by the Online Store, and the customer will have up to 30 days to return the item.
If the return is for any other reason (for example, the customer no longer wishes to keep the item), the return shipping costs shall be borne by the customer.
To initiate a return, the customer must notify the Online Store by email, using the email address provided in the Preamble, stating their intention to return or exchange the product and the reasons for doing so.
Within a maximum period of 14 days, the Online Store will inspect the returned product and inform the customer whether they are entitled to a refund or whether a replacement product will be shipped. If the reasons for the return are confirmed, the customer will receive a full refund of the amount paid, including the original delivery costs and the return shipping costs where applicable.
ARTICLE 10 – WARRANTY
The Online Store complies with the legal conformity guarantee period of three (3) years for all goods sold, calculated from the date on which the consumer takes physical possession of the product, unless such guarantee is incompatible with the nature of the goods or with the specific nature of the lack of conformity.
ARTICLE 11 – PRIVACY POLICY
Personal data is processed in compliance with the applicable legislation on the protection of personal data and in accordance with the Privacy Policy published on the Online Store.
The provision of personal data is voluntary. In accordance with the law, users are guaranteed the right to access, rectify, update or erase any personal data relating to them, either in person or by written request sent to the address provided in the Preamble. All requests must be submitted through the contact details and procedures described in the Privacy Policy.
In addition, the data subject may lodge a complaint at any time with the competent supervisory authority if they consider that their rights under the applicable data protection legislation have been infringed.